AI Knowledge Layer.
Your playbook, out of heads and into AI
This is for you if...
Your AI can access your data. It still has no idea how your business actually works.
Your agents make mistakes that any experienced employee on your team would never make.
If your best person left tomorrow, some of what they know would leave with them.
You have tried to automate a process and the AI kept getting the edge cases wrong.
Your team and your AI are operating from different playbooks, and neither knows it.
What you get
Your processes, extracted from people's heads.
A knowledge base your team can actually read.
The same knowledge, made usable by AI.
Your AI tools connected to the knowledge layer.
A protocol to keep the knowledge current.
It works.
Short-term rental booking platform // 100+ properties
A short-term rental platform with hundreds of properties had connected their stack. PMS, chatbot, WhatsApp, Google Sheets, all in one place. But the business logic underneath had never been written down. Metric definitions didn't match across systems. Teams weren't working from the same numbers, and neither were the agents. We built a knowledge layer on top: clear ownership of every definition, shared context between human teams and AI agents, and a direct API connection to Claude for querying occupancy, revenue, and guest data.
Key Results
- Business logic codified and shared across human and AI teams
- Direct data querying via Claude for occupancy, revenue, and guest insights
- Claude workflows enabled for pricing analysis, guest communication, and reporting
